Frequently Asked Questions

Everything you need to know about shopping with AllMatters.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

Are your products sustainably sourced?

Yes, at AllMatters, we prioritize ethical manufacturing and eco-friendly materials to ensure our products are as kind to the planet as they are to you.

Can I change or cancel my order after it has been placed?

Orders are processed quickly, but we offer a 1-hour window after purchase for any changes or cancellations. Please contact our live chat for immediate assistance.